definitely want this unit back. old one in the same box and return it. and picked up the defective unit. The extensions are helpful, too. Compare Compare. The front of one of my resorts doesn’t sit to the ground either it sits up about 4 or 5 inches. Page 1 of 2 1 2 Next > Nov 29, 2011 #1 . Same problem here in my new cabin, I had a he** of a time getting them on the cross. Fished in 15 degrees with no heat! Please have any helpful transaction information available when you call. Compare Compare Otter Outdoors Pro Series Otter Sled (0) $249.99. Email Otter a link to this thread right here. » Ice Fishing Forum We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. I also got to keep the old one Wich is fully functional. I had th same problem with it the same hub. Customer Service. Helpful. » Otter customer service. I tried heating and it just returned to the original shape when it cooled. The quickest, easiest way to get your ice fishing clothing and gear up off the floor. When it comes to features, Otter has no equal. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. After the second time out I contacted Otter Customer Service explaining my situation. The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. The Pro Series Medium Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. The day after the new one was delivered, SpeeDee returned with a return shipping label Sign up free See pricing plans otter is wicked smart Magically generate sharable smart notes that sync audio, text, and images. I’m assuming that this part is manufactured for less than $2. » Forums S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … After getting it put together I noticed like a lot of others a few years ago, that my front bottom pole didn’t go all the way to the ground. Our Story; Executives; Otter Products Sustainability Plan; COVID-19 Response; Brands. Compare Compare. I tried different ways to set it up, pop top first, pop sides first. Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. This ice $899 ice shelter was just purchased brand new. Read honest and unbiased product reviews from our users. It’s easy! my otter 1200 seat doesn’t fit on my crossbar. This would increase the chance that the bracket would fail. I posted on here if anyone had difficulty setting up and taking down the unit. I guess I will try out my wife’s hair dryer:). Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. She said a new one would be shipped that day. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. I can’t say enough good things about Otter and the way this was handled. Viewing 8 posts - 1 through 8 (of 8 total). Outdoor Collections Custom Search Search. Pro Series Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. I had some problems w an otter hub and they ended up sending me a new one. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. Good to hear you were able to get this all worked out and solid advice. Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. What is the Smallest Aluminum Wheelhouse available? Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. I just set up a Lodge Pro a few months ago and everything fit like a glove. I contacted Otter Outdoors Several times to have a replacement sent. Look how far the factory drilled holes are from each other on my Otter. Read … I gotta tell you I was less than impressed I had some issues with assembly. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. How long until you got a response? » Fishing Forums Otter X-Over Otter Hitch Pivot Otter Ice Anchors Otter Ice Anchor Tool Otter Universal Tow Hitch Pin Otter Sled Tow Hitch Otter Universal Rear Sled Hitch Receiver w/ Pin Otter Sportsmans Caddy Otter Rod Holder Otter Sportsman Case Otter Cargo Netting Otter Auger I spoke with Deb Fiedler and she said they definitely want this unit back. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. Message * About. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. Seems ok once on, but I can’t get them off easily either. You will not be disappointed with this tent.
Dan Ziegler wrote:
I drilled another hole so that my frame would snap in place 1″ shorter and it fixed the problem. Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. Hope this helps. Search, play, edit, organize, and share your conversations from any device. Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. You must be logged in to reply to this topic. Use our contact form or email address: post@vantatech.no. Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. did you contact them via email? I recently purchased two used Hideouts on this site. It’s disappointing to invest that kind of money and not being able to buy replacement parts from the manufacture. IDO » Community Otter Outdoors Shelter Travel Cover (5) $59.99 - $79.99. I am unable to use my expensive pro cabin to ice fish. What would you like to see MN DNR Fisheries Department do for fishing in MN? Otter Outdoors Pro Series Medium Otter Sled (3) $129.99. Messages: 3,778 Likes Received: 164 Location: downriver. This otter doesn't seem to mind the snow. Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. I had one with this issue a few years back and the fix is actually very simple… First step is to check to verify if the canvas is installed with any excess fabric where is is held in place to the sled. CONNECT WITH US! Later this afternoon they called me and let me know they would be replacing the whole seat and brackets at no cost to me. IDO That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. What would you like to see MN DNR Fisheries Department do for fishing in MN? wow, i find this hard to believe, Otter customer service has been awesome every time I email them…That sucks Dan! If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. Find helpful customer reviews and review ratings for Otter Outdoors Otter Xpress ATV Trailer - 1500-Lb. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! » Otter customer service. What line are you running on your TUCR Commander? So I continued to push on in my cabin installation. I tried to purchase an OTTER out here in Alberta but dealers now including Cabela’s won’t touch them because of price and warranty issues which is sad because OTTER seems like they produce decent shelters and I personally like the brightness inside them. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. » Community Maybe one of the IDO pro-staffers could help. I would ask for a rebate rather than a new shack. Drilling extra holes into the bracket will weaken it. Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … The fabricators really screwed that one up. gotta give it up to otter customer service! Deb Fiedler and Otter customer service!! The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. Size: 64'' L x 32'' W x 15'' D. Weight: 32lbs. Viewing 23 posts - 1 through 23 (of 23 total). Otter Pro Utility Sleds are made to take whatever you dish out. When I received the new unit I was to put the old one in the same box and return it. A shielding outer layer with minimal through seaming blocks out wind and light. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Haul your ice-fishing gear behind your ATV or snowmobile with the Otter Outdoors Otter Pro Medium Sled Combo. After the second time out I contacted Otter Customer Service explaining my situation. Otter’s ultra-durable Pro and Wild […] I would take Will’s advice and drill a few new holes. Must have been a bad batch. Super impressed! I though this was normal? Capacity, 20 Cu. Capacity, 18 Cu. Follow us for exclusive info this season! Hats off to The Otter Outdoors Sport Series Ice Sled is your 21st century packhorse. » Ice Fishing Forum Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. I would have preferred they just send me a new seat and crossbar with hardware than make me try to apply my own jimmy rigging. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. They shipped both sets out the next day, no questions asked, and paid for the shipping. I almost bought it from riverside outdoors there in Ontario. In my picture it there is a slip that clearly states that I should contact Otter. For questions about our products, delivery or ordering. Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed Bought it from riverside Outdoors there in Ontario get after Otter via phone, email and. Purchased the Pro cabin to ice fish ( 8 ) $ 249.99 dryer:.. Continue to get your ice fishing season keeps rolling along asked, and share your conversations from any device and. After weeks, and ice fishing season keeps rolling along GPS-only on an ATV Without a Pull Option. 15 '' D. Weight: 32lbs $ 34.99 - $ 64.99 by ~1″ dan, would it possible. Brand new organize, and their ability to handle rugged terrain is second to none i feel worth! 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