It’s also easy to customize to meet your company or hotel's specific requirements. Thanks for sharing this info about the front desk agent weekdays. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Hotel clerks will use active listening skills to understand the individual needs of each customer. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Related Jobs: Guest Relations Manager, Operations Manager, and Housekeeper. Check out our full list of our job description templates. Hotel Front Desk Agent Job Description A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Therefore, the primary profile for front office hotel personnel is to provide a positive welcome and polite greeting to the guests. Name in Location seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. A great job title typically includes a general term, level of experience and any special requirements. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Description. Job Description for Reservation Agent. Source candidates on your terms, post to multiple job boards, and track applicants. A front desk agent is responsible for checking hotel guests in and out of their rooms. Although it may seem like the job specifications are the easiest part to write, the truth is you need to pay special attention to writing the skills and qualifications part of your front desk receptionist job description. Monitors the customer accounts and till accounts 3. Completely free trial, no credit card required. Proven is now a part of Upward.net. You must be personable and have outstanding interpersonal communication skills. Organizing transport services for guests at their request. Here is the description of the duties and responsibilities of a position which requires the highest level of personal character. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. The general term will optimise your job title to show up in a general search for jobs of the same nature. Other common job titles include guest relations associate or front office agent. Crafting a Hotel Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Front Desk Receptionist Job Specifications. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Job Seekers: Search for Front Desk Agent jobs now and apply on Upward.net. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Register & process guests and their assigned rooms, Communicating with hotel staff on the status of guest rooms, Up Selling guest rooms and promoting hotel services, Maintain a clean and neat front desk area. Hotel Front-Office Manager Job Description A courteous front desk manager at a motel, inn or motor lodge can mean the difference between returning guests and too many vacancies. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. Previous hospitality experience would be advantageous. Assigning rooms to guests and informing them of any specials offered by the hotel. The front office hotel job description includes assisting guests to overc… If you are looking for a career in hospitality and can handle the fast pace, working the front desk at a motor hotel can be an ideal place to start. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Delivering a great guest experience, our Front Desk Intern will represent the hotel with initiative, commitment and a meticulous attention to detail throughout all stages of the guest’s stay.. It was very helpful. Front Desk - Cashier / Auditor Job Description Hits: 120162 Front Desk - Concierge / Les Clefs Job Description Hits: 98437 Front Desk - Guest Relation Executive (GRE) Hits: 203669 Front Desk - Guest services manager Job Description Hits: 71531 Front Desk - Lobby Manager / Duty Manager Job Description Your email address will not be published. How to write a Hotel Front Desk Clerk job description. The Perfect Hotel Front Desk Agent Job Description. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. To be successful as a Hotel Front Desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests. Front Desk Agent Job Description Template. You should have a pleasant and professional disposition with guests and other hotel staff. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Use it to save time, attract qualified candidates and hire best employees. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Keeping abreast of attractions that may be of interest to guests. Providing guests with information about the hotel. Responsible for the running of the front desk by hiring and training all front desk agents and leading by example; Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines; Assist in the development and monitoring of the budget to provide top quality customer service With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. See the full list of job description templates. Front Desk Manager Resume Examples. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. They essentially check guests in and out, make room reservations and … The Hotel Front Desk is responsible for checking guests in and out of the hotel, as well as performing administrative tasks such as managing bookings. There is no required education beyond a high school diploma, but most employers like to see a potential employee with previous hotel-related experience. Hiring for another position? What Does a Front Desk Agent Do? Note that many front desk clerks only work on a part time basis. The Front Desk Agent will assist guests with inquiries, problems and complaints. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. If you are bu… Your job description is the first touchpoint between your company and your new hire. The entry-level job requires the employee to greet the guests on their arrival, assisting them in checking-in, and checking-out on their departure. Hotel Front Desk Receptionist job title. Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. Caileen is the Director of Marketing at Proven. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Applicant must have strong interpersonal and administrative skills. Your email address will not be published. Front desk employees often have to work with others. Front Desk Job Description. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. Required fields are marked *. Notify me of follow-up comments by email. Responsibilities for Front Desk Manager. … Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. In the pursuit of this aim, the primary responsibility commences at the hotel’s front desk. Hotel Front Desk Responsibilities: Checking guests in and out. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, among others. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Well-presented and professional appearance. seeks a qualified physical front desk agent with a high level of professionalism and effective decision making . The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. Front Desk Agent Job Summary. What Does a Front Desk Receptionist Do? The hotel front desk job description is optimized for posting on career sites and job boards and is easily customizable for your company. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during check-in. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. ️ Check out our Complete List (500+) of Job Description Templates!. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Co-ordinates the reception team, organisin… When you work at the front desk of a resort you are the person that guests see when they walk in and out. You should have a pleasant and professional disposition with guests and other hotel staff. Front Desk Agent job title A great job title typically includes a general term, level of experience and any special requirements. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. In doing so, he or she: 1. Strong written and verbal communication skills. This Front Office Manager job description template can help you attract the most suitable candidates to manage your reception area effectively. The hotel receptionist job is often referred to as a front desk agent. 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Every hotel, one may visit focuses on customer service and positive guest experience. Post a Hotel Front Desk job to 100 job boards with one submission. The front desk is one of the best resources for guest information and communication. The hotel front desk job is a valued position in any hotel. While many guests have reservations, some customers will be walk-ins, so you need to be able to work with the hotel’s reservation and booking system to follow established procedures for either scenario. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. Duties include welcoming customers and making them aware of the best in hotel services. To be responsible for welcoming guests and handling any complaints. Front desk agents will also try to upsell guest rooms, by sharing available alternatives and options. When she is not blogging or tweeting, she likes to hit the nearest trail for a run, take her camera on a trip or curl up with a good book. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Great description. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Post Your Front Desk Clerk Job to Over 100 Job Boards ⟶. Sometimes they have to work with other employees at the front desk to handle a difficult problem. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. Front Desk Agent Job Description Example. The Perfect Hotel Front Desk Agent Job Description. 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