The current language, "English (US) [Audio" was displayed; I pushed OK. Here is how you remove voice narrator on xfinity tv. Please note that the movie or video must support closed captioning in order for the text to display on the screen. That might explain why the TV's audio selector is not having any impact. I also tried powering off the digital box and I also unplugged the digital box to reset it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Arrow over and down to “Audio mode”. But without knowing exactly what you are watching, we can only make guesses on what setting is being applied. On your Roku device, try going into Settings>Audio>Audio mode and select 'Stereo'. did you find out how to turn off the SAP feature? Audio Guide can be turned on or off by pressing the Options button on the Roku remote four times consecutively. Then, using the directional arrows and the “OK” button, go to “Sound” or “Sound Mode”, depending on your model. You can find more information in the TV User Guide . ... You can turn this feature off and on fairly easily. It is the first. I have a samsung tv and went through all the possible menu items and nowhere can I find anything to do with audio settings for the blind, or SAP. It was doing last night with the show Psyche and today it is doing it with Chicago PD. If the audio channel selector on the TV is set to the primary audio, I can't think of where it's coming from. One is a Roku smart TV and the other is an older Sony HD TV. Does this resolve the issue? This worked for me while watching Rocketman on Prime. Phil. Don't get me wrong it's necessary and great to have if needed. I was shown two languages to choose from with radio buttons. Learn more about using your Roku TV, locate help resources, and share your experience. After thinking this problem over I think (and I could always be wrong) that the Roku TV has the ability to decipher the SAP track and my older Sony (probably close to 10 years old) does not which would explain why when I watch the same exact channel on the Sony TV I donât get the narration. It is actually annoying since it does this on all channels I watch. ... We have to push Netflix button on the ROKU remote to turn back on and go through home screen to get to cable or whatever app we were using. I have tried every button on both the tv and the remote. Once I click on the Reset it says, âThis reset will clear your current audio SAP setting and revert to the default audio for all programs. The only issue is the constant narration for the visually impaired. But you can also turn it off by hitting the * button four times quickly. Press the Home button on your Roku remote, and then select “Settings” in the menu at the left side of your home screen. It just stopped by itself a few days later. That's the only voice function in a Roku, If pressing * four times doesn't turn the voice off, then the voice isn't coming from the Roku. The various configurations available to you are as follows: Audio Guide On/Off. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. You would think that when you click on that it would say [SAP] on or off but instead it says [SAP] Reset. And it's only during the actual shows, not the commercials. hmmm, how strange. Dan, I think I have been through all of the settings on the cable box. I have had this tv at least, could be more, than 5 years and never had the narration on any of my channels. I donât know if this will help anyone but here is what I have: Xfinity/Comcast with two boxes and two TVs. It is extremely annoying. But it's not the Roku itself doing it. All my options for SAP on my TV are off, and they all seem off on my digital box also. However, it’s still possible to accidentally turn it back on. Unfortunately that does not work for my roku. It doesnât say SAP but it has the secondary audio track. Turning audio description on/off varies depending on your TV make and model; TVs have different remote controls and Settings menus. The thing that is weird, as I mentioned earlier, is that the channel that does the narration does NOT say [SAP] in the Comcast Cable Guide and other channels that do say [SAP] in the Guide do not have the narration. Learn more about using your Roku TV, locate help resources, and share your experience. You can call LG Customer Service as I did and they will walk you thru it or you can use your TV remote and go into settings. I understand the difference between the voice that is describing what is happening on the screen opposed to the voice that says out loud what you are doing with the remote. So I started looking for shows that actually say [SAP] and I found some and I switched to that channel but I got no narration. I'll keep checking to see if it goes away but so far, it's still doing it. Scroll to Audio. The only other possibility is the audio track of whatever you're playing has the narration. Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 … Hi. Internet-connected smart TVs and streaming devices from Vizio, LG, Samsung, Sony, Roku, Google and others can all spy on your viewing habits. Nothing works. Thanks ***Edited labels*** I can find no way of turning it off or even turning it on whether on the TV or the cable box. This is just a theory. If you'd rather listen to the TV show in the original language, it is not that difficult to turn off … Finally, turned off that annoying voice. Now if Roku could come up with a remote that is silent-everything would be golden. Have a TCL Roku TV that keeps turning itself off. after reading your post I discovered that it is only doing it on my Prime/Chicago PD shows. PBS Member Stations Live on YouTube TV. I see no mention of SAP anywhere on the Roku TV settings. It was so annoying! The following steps illustrate the Passport activation process from beginnin... How do I cancel my Passport member benefit? Your Samsung Smart TV offers you the possibility of customizing several of your device's settings to ensure that you benefit from an optimal viewing experience. I'm not near my Roku TV right now, so I can't confirm exactly what the menu options show. Consult the instruction manual of the TV for model-specific information about the operation of the SAP feature. Reset to off and Voila all fixed. I have tried clicking on OK about a dozen times but I still have the narration. Some makes of TVs have a dedicated button on … 3810X, 3810RW, 3810EU, 3810MX, 3810CA, 3810R, 3811R, 3810EU2, 3810MX2, 3810RW2, 3811X, 3811RW, Roku Streaming Stick + (3810, 3811 series). Bizarre!!! . Select the audio track with the [Audio Description] tag to enable Audio Description or another audio language without the Audio Description tag to turn off Audio Description. While the program was playing, I pushed OK. More than a smart TVâa better TV. More than a smart TV—a better TV. Thank you in advance. I was wrong. Go to Settings, then Accessibility, and then Audio Guide. I have the same exact problem. And why do I not get the narration for shows that say SAP? Video description will not be affected.â Then my only choices are OK and Cancel. Many of the customers said they didn't have a button "Lang" (that's the easy way to turn it off)on their remote. Only under Settings/Audio/Audio Language then [SAP]Reset is the only place it mentions [SAP]. please help me. On the Xfinity remote for their box the only thing that mentions SAP is if you go to Settings/Audio/Audio Language (SAP) Reset. When pressing the option * 4 times it turns on the the audio guide. These captions provide an important connection to entertainment and news for individuals who are deaf or hard-of-hearing. It was doing it on another channel too but I wish I would have noted what channel that was. Problem solved for that particular channel and movie. Video description will not be affected.â Then the only choices are OK and Cancel. I pushed OK. Here’s how to do it: Press the home button on your Roku remote. Any other help would be great. If you hear SAP when you view a program from a source device connected to the VIDEO input, check the instruction manual of the source device to turn on or off SAP. Re: Turn of Narration on Roku tv Yeah, it's there in the Settings menu. It was the video on amazon I was watching. Then, using the directional arrows and the “OK” button, go to “Sound” or “Sound Mode”, depending on your model. Usually the feature can be found in your TV's Settings menu, under Accessibility. On the right, you can set the Audio Guide on to have it start speaking or off to have it stop. On the Settings page, select the “Accessibility” menu. Where can i turn off Voice Narrator From: Rick A Ever since I accidently turned on the voice narrator in vista home prem. Your TV is probably tracking you -- here's how to stop it. And it's only those two channels. To turn off the Audio description for blind people via your LG TV 24MT49DF TV, simply take the remote control of your TV, press the “Menu” button. A narrator is describing everything that happens on the shows I am watching. I even tried Cancel and that also did nothing (didnât think it would but what the heck). Disabling audio description on SHARP LC43CFG6452E 43′. I will try to call the cable company but things are crazy with the kids home. To do so, simply press the Star button on your Roku remote four times consecutively. Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program ... review your TV manual or contact a TV vendor who can guide you through the process. And not all day.. at night it's fine but gives me a narrator during the shows like a blind person is watching tv. Is this an OTA channel, or something being streamed? To turn it back off you do the same thing. Closed captions can be turned on or off from within the Accessibility category of the Settings menu or by pressing the CCbutton on the remote. Disable Compatibility view, upgrade to a newer version, or use a different browser. It is my theory that the [SAP] track is embedded in something else possibly Dolby Digital or something and the Roku TV realizes itâs there and plays it. You can’t tell it to do things like “Turn on the TV” like you can with Android TV, but you can use it to do basic things like pause the TV, launch specific apps, along with basic remote control commands like “move up one, and right two, and select.” I have the same issue, NONE of the "fixes" here have helped and it's only on NBC playback ( so far). You do have red "xfinity" button. Also here are some observations: I noticed that only two channels so far have the problem. To disable Video Description, enter your TV Settings by pressing MENU on your remote control, then select Accessibility, then Video Description. The problem only happens on the Roku TV. I have an RCA tv... just recently it started speaking spanish only on channels TNT and LIFETIME. This is what fixed my issue with the audio caption and narrating. How on earth would someone turn on the SAP so that you could âresetâ it back to default audio I have no idea but resetting the SAP at this spot does nothing. I can't think of where else that SAP audio might be coming from. Closed captioningassists the hearing impaired by displaying the audio portion of the program as text on the television screen. Two different entities. On the Accessibility page, select the “Audio Guide” option. It is describing what is happening when the actors are not saying anything (narration). Passport is a membership benefit provided by your local station. You mentioned that the particular channel you are watching when it happens is passing through your cable box. Just to be sure, you've pressed the * button on the TV remote and checked the different audio channels to ensure you're not on the SAP channel. The Options button is located just below the directional pad and at the right hand side of the Roku remote. I have tried clicking on OK about a dozen times but I still have the narration. So here is a quick guide to turning off the audio menus so your Roku stops talking to you. That's likely how you turned it on in the first place. I had this issue and it wasn’t Roku it turns out! Phil. It is happening on one of the channels that comes through our cable box (USA Network) and it is still happening. Hopefully, someone can figure it out. If anyone can figure this out I would appreciate the input. Manufacturer Support & Warranty Resources. Select (Stereo) Go back to Disney+ and see if it worked for you. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Dan, thank you so much for your response. If it is audio describing the action on the screen, that is coming from the source material. This article covers information related to YouTube TV. At first it was the audio guide, which I know how to turn that off. 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