Conducted monthly staff meetings for skill training, boosting employee enthusiasm, and reviewing sales goals and objectives. REPORTS TO: Assistant manager or General manager POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Analyzed, monitored and reported all the financial transactions at Rio Sport and Health Club. Assisted CAM with administrative tasks; to include memos to front desk and operation staff. New Guest tours Customer service, Managed front desk operations to include: Developed understanding of various computer programs through the Marriott scheduling systems. Provided comprehensive secretarial and clerical support to 20+ center staff members and management. Assist the club manager with administrative tasks. Resolved guest problems/complaints made reservations, answered multi-line telephone. Spearheaded a Facebook promotional/marketing campaign Front desk duties, scheduling, deescalating disgruntled guests, handling high volume bookings and events. Act as a liaison between patients and insurance companies to verify insurance benefits. Prepared daily guest reports to assign rooms, insured proper billing of guests, managed housekeeping and maintenance staff. Maintain an orderly lobby area and a have a thorough understanding of facilities, front desk operations, and hotel policies. Prepare Room revenue and occupancy forecast take action on rate strategies. arreglarse cargando de nuevo la página. Maintained reception area, greeted clientele, provided pricing information regarding services. Directed and administered all Front Office Operations to ensure profitability, control cost and quality standards to ensure total guest satisfaction. Oversee and make phone reservations and room assignments. In a busy workplace that can mean operating with grace under fire. Process all financial transaction, including the verification and processing of credit card transactions in accordance with company policies and procedures. Allocated duties to front desk staff, housekeeping and maintenance staff. Greet clients, scheduling appointments/surgeries, receiving payments, cashing out and printing financial reports at the end of each day. Order stylist supplies, retail products, office supplies, and boutique retail products. Prepared correspondence and kept all Front Desk Associates current on all club social activities. que nous ayons des problèmes techniques sur notre site actuellement. Required to be highly organized and have proficient telecommunications and word processing skills. Serve as a resource for improving daily operations between departments and staff by creating and preparing standard operating procedures. Fielded and directed incoming phone calls and settled customer disputes related to refunds and policy. Work as part of Seneca Niagara Casino and Hotel's VIP Services Department. Cash handling, bank deposits, supply orders, inventory control, and property management. Managed a staff of seven front desk agents to ensure a quality guest experience upon check-in and check-out of the hotel. Managed front desk employees and acted as General Manager when GM wasn t available. Utilized QuickBooks to managed inventory of 1000+ supplement products, customer invoices and payments, and bank deposits. Greeted patients, provided quality customer service via telephone and face-to-face interaction. Reviewed physician notes to obtain necessary clarifications where necessary and ensure signatures are on all medical records. Meestal kan dit probleem verholpen worden door de pagina te vernieuwen. Coordinated appointments for customers and directed weekly staff meetings. Direct front desk/customer service staff to achieve optimal productivity with delegation of tasks. Sales & Marketing Managed and resolved guest problems and complaints as quickly as possible. Provide quest with outstanding guest service, efficient and effective registration and billing services in a professional and friendly manner. Controlled all social media accounts, (Facebook, Instagram, Twitter, and Yelp).. Managed front desk operations, maintained customer satisfaction. Prepared and submitted insurance claims and posted payments from clients and insurance companies to correct accounts. Managed patient needs and performed front desk duties including answering phones, scheduling appointments, accounts payable, processing referrals. Two of these skills are a thorough knowledge of the company and … Obtained qualified leads through company sponsored marketing, set appointments, and enrolled new members. Inspected suites daily to ensure strict compliance to Marriott standards. Computed and collected payment and verify credit card transactions during registration. Manage all budget sheets to ensure current information pertaining to purchase obligations, have posted to credit card statements. Managed all aspects of the property including front desk operations, housekeeping operations, bell/valet and concierge services. Tips for writing your resume. Train and ensure all other front desk agents have a good understanding of the system and all hotel regulations. Make payment reminder phone calls, prepared the daily cash and check deposits for the hotel. Supervised front desk personnel in the daily tasks of operating a dental clinic. Implemented a front desk agent incentive program which helped increase room revenue as well as increase employee morale. Provide physical security for guests and the hotel by controlling room assignments. Resolved customer related issues and completed special requests to ensure the satisfaction of our customers. Receive and screen high volume of internal and external communications to include email and U.S. mail correspondence. Created and maintained the company s Facebook Page. Assisted front desk clerks with checking in/out of hotel guests. Besteht das Focused on VIP's, repeat and loyal guests from the company. Identify potential group room rates and manage their group information. Enter reservation information into the computer system. Negotiate food and beverage prices, function space, and hotel services within approved departmental Verify and obtain authorizations as required by insurance companies dependent upon plan coverage for all patients. Managed the front desk, greeted visitors, supervised admissions, answered phone calls and directed and guided researchers. Make reservations, check guest in and out the hotel, check credit card authorization, and verify reservation. Utilize and promote the Marriott reward program which provides added benefits and value to staying at Marriott Hotels. Maintain complete knowledge of point of sale and manual accountability for all financial transactions. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Prepared and balanced daily cash/revenue sheets, bank deposits, reconciled merchant statements. Trained eight front desk clerks on front desk standard operating procedures. Oversee phone reservations and room assignments, greet and registers guests and fulfills requests for special services. Attended to guest needs as cashier, PBX operator, front desk attendant. Assisted on Task Force during the conversation of the Canton, Ohio Marriott, 2002. 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