Then she tried to tell me that the doctor had prescribed a "Balanced" lense for the left eye ...... What the heck is that? Tried calling and all you get is bounched around. The sales person said they were fine. I called and told the person the frames i wanted and the ball was dropped from that point on. Then the manager, Gary Carleton, told me he would replace the lenses since they were damaged by the person there who put them into frames they didn't fit. I did not want new frames because the current ones are practically new and expensive. When it was time to pay she said that will be $290.99. and yet I continued to explain that it was my husband's name on our insurance. I know what I want! So I didn't get too concerned when my lenses were taking a bit long. I wasn't even out of the mall when they called and told me it would not be an hour it would take 10 days. I did order the new glasses on the other hand and when I got the call that they were in the regular glasses were the wrong frames. I have already mentioned this to people at my work place. Go back to making the lenses in house. It's sad to think that you and your company put profits ahead of compassion and understanding for your customers but such appears to be the case. The manager hears all of this and not once did he get up and come over or try to do something to rectify the situation. My granddaughter can barely see without her glasses, and we were in a panic! I had a absolutely WONDERFUL experience at lenscrafters as well did my mother. Taking advantage of charging hidden fees, manipulating so as you don't see a print out or explanation of their ridiculous add ons is unprofessional, and criminal intent. Called and I was denied. I have been calling back at least 10 times to check on it's status, no one seems to have an answer, there is one employee his name is Mark, has answered the phone call twice, each time he did not deliver the customer service in his professional manner. I purchase glasses from ur company back in July had a problem and I thought it was resolve Thank you, Thank you for standing my your promise to exchange or fix the problem within 90days ..I WILL BE A REPEAT CUSTOMER... DO NOT EVER USE LENSCRAFTERS!!!!!!!!!! Who would put a clear lense in sunglasses? On July 4, 2016, I visited your local office(Lens crafters in Anderson, S ) because I failed my eye exam when I went to get a Driver's License at SC DMV. I had a problem that she was overly ugly with me, so I left with the same problem. I want a full refund to me and my insurance company reimbursed! The first pair didn't get here from Augusta. The golden rule to be successful in this competitive market is to ask for the business and appreciate when you have one. I am asking you to please provide me, at no cost, replacement frames of the same style or something similar. I was willing to pay top dollar for what I wanted but now neither me nor any of my family will EVER step foot in your store again. Do not buy from this store. Shame on him and shame on CORPORATE LENSCRAFTERS if they allow this to continue! I was told to try wearing them the rest of the day and the next day and if I saw no improvement, to come back, which I did! Within a few weeks I wanted to return them as I couldn't walk and certainly not drive wearing them. First of, she was not even trying to inform us on how we can apply our eye insurance.and when I asked her a question, all she just anwered back was yes and no, no explanation at all. The young lady assisted me with all the documentation that is required, additionally, helped with the arrangement for the eye exam. I am very dissapointed in the service at the Lenscrafters at the Shadow Lake store in Omaha Nebraska. Another person tried to help but was unable because they could not find the lense. This cost me a job opportunity. Money which I cannot afford. Two weeks later, I discovered that I couldn't wear the glasses because they made me dizzy; it wasn't a question of whether I wasn't used to progressive lenses because I have been wearing progressives for a long time. I asked why.... One of the other times Lens Crafter staff told me to go home and use the reading glasses for a week and they would be alright. I told the clerk I had specifically asked for a tinted lense in my sunglasses and he replied "It must have slipped my mind." what the hell kind of business are you running when a costumer can not use a bath room. I spent an hour in Lens crafters yesterday, and walked out thinking I would receive my glasses in one hour. Never go to the Worcester greendale mall location. We are willing to refund half of your money if you would like for us to process your order. I called eyemed corporate. I went to the Lens Crafter store in Mesquite Texas Town East Mall. Pretty amazing. I called Maribel's phone number on her business card and it is the general store number and Joann, the same lady who was helping me answers the phone. Got the same, if not better lenses, at Costco for $180. for a total of $120. They totally kept ignoring me while I was waiting to get measured for 45 minutes. So here I sit with a $449 pair of glasses that are of no use to me... You'd think if the prescription was wrong and it was there fault the would make it right.. where has the customer service gone??? I am waiting until my yearly appointment to go to another location.Staff does not update address or any other demographic information in the system. I was told they were making my lenses with everything I have had before. Here is appears that the comments are sensored as it says it will be published if approved!! I was told I didn't need my bifocals for the sunglasses. I ask to speak with her supervisor and she put me on hold and came back and she was busy and I told her I would hold until she could speak with me and she told me I could not do that they someone would call me back. I have trusted in your brand and your ethical business practices, but am very unimpressed at your company's inability to provide professional service, personalized follow up, and your complete NEGLECT to properly handle my lens replacement, thus leading to they breaking of my glasses even after I continued to express my concerns as there continuous need for adjustment. My glasses were bent from playing basketball, and they were a mess. So I had to wait again which I am still waiting and it's been over two weeks and no word. I graciously put up the poor customer service and unsatisfaction of this purchase. I purchased glasses from lens crafters in Joliet illinois around June of 2012. I had my own glasses and was charged $879.00 for 2 sets of lenses. They were so bad I went to and opthamologist and they redid the sunglasses. Had lots of problems being able to see. I was told from the person who did the frames and lenses, that it was my fault that they had cracked. You had one person on duty. I had no idea if I would get them back and no other pair to fall back on that would work so I was wearing glasses and could barely see to even drive. LensCrafters has been a wholly owned subsidiary of Italy's Luxottica, the largest eyewear company in … Apparently that level of incompetence never occurred to her. I felt like I was being pushed into undercoating from a used car salesman. They were lying there on one of the tables - I have seen it. The LensCrafters store in Northpark Dallas, Texas shopping mall quoted me a price of $279.00 to create a non prescription lens to replace a prescription lens in a in my current pair of glasses. I had bought a pair of Flak Jacket Oakley Sunglasses Prescription I had spent 469.00 on the lenses and the frames. It was done by another optometrists office. I went to my eye Dr. and he looked at it and said that it was a cheap product they used and there was no coating on the lens to bubble. Just went to the lens crafters in aurora il at the Fox valley mall, to have them adjusted. They fit perfectly and my vision was crystal clear with them. On 08/13/12. Colto Yost of the 0676 store has tried to get thsi expedited, but gets very little cooperation from headquarters. Great program if it worked . I am done with my order that I finally received after a month of waiting and multiple not so friendly phone calls, I have bought many glasses from Greg and his team and will do so in the future. I needed more help than they could give me however they didn't give up. I was instructed to email you and that they would also file a complaint. They were never right.When I had my sunglasses redone by another doctor they were outraged when then heard what I had been told. LensCrafter polocy of payment in full before glasses could be The optometrist kept on apologizing and asking me if I had a few mins so she could do things and I repediately told her no.. but she kept repeating it.. not listening in the slightest. I will never enter a LensCrafters store again and will tell everyone I know about my very bad experience. I am thoroughly disgusted with LensCrafters ! Two days later I made an appointment to see the manager who was very pleasant but I did not think he knew what he was talking about. She apologizes for the miscommunication and tells me that she didn't know I would be having a contact fitting. This is the worst customer service I have ever experience ever in my life. You were on the list to be called . I asked if I had been inconvenienced enough and were we finished, to which she replied 'Oh, I'm done with you, you can go." They were very apologetic at first, then week 2 and wk 3 came, still not ready. If I didn't catch it I would have had glasses that would not of helped me at all. The same day I bring one of my girls glasses to be replaced and they had to get them from another store. Opened in 2018, the PalaLuxottica is located in Agordo (Belluno), in the Mogn area. I Called About 4:30 To Inquire About The Glasses. I was told it was due to a "discount" getting the two together. We had the most amazing experience at LensCrafters in St. Augustine, Florida. For your understanding, I had had an free eye exam at my health care provider on 9/26 and needed a new prescription, so I chose to purchase lenses from you based on my 7 years as a happy customer and your same-day, new lenses offer. I am aware that MEDICARE WILL pay. Nike Corporate Office Headquarters HQ Address: One Bowerman Drive Beaverton, Oregon 97005 USA Corporate Phone Number: 1-503-671-6453 C... © Then a call to Lens Crafter corp office I get to hang on line with recordings for ever. I love my eye doctor there so after my appointment this month I thought that I would try again. My receipt that I was charged for a premium package when I wasn't told that I was being charged for that! As a client of lens crafters I couldn't fathom the fact of being in such close proximity to them at this time as I would expect they have the fear of the same to clients. I went into the store in St Cloud Minnesota, to buy them and I got the 1 year protection plan on them the sales manager told me how to clean them, and I said, "Can you use regular windex on them?" But, unfortunately, the level and quality of service here became unbearably bad. Bought the protection plan. No one knew why I had to come in. I was given the impression that nothing was wrong with the glasses. Dr. Fleming and Dr. Kalra are super. I told them I wanted to make sure i could change the lenses to regular when i was wearing contacts. I Hope To Hear From You Soon. They printed copies of what they indicated were on file as of the 15th of August. I'm a patient person, but 2 months waiting and going up there in person is getting ridiculous, it is stressful now and they have lost a valuable customer that's for sure. She is a fantastic salesperson and amply delivered the promise of customer satisfaction. Went back they fix them supposedly. I call 7 different stores, and two other non LensCrafters stores, I also called Oakley to find out the glasses needed to be sent in from the store to be replaced. I am very disappointed in the Lens Crafters in Albany Georgia. I know whenever I get my glasses back if ever, I will not go back to that store and I will also let people know not to go there. So unhappy and will never go to Lens Crafters again. I purchased the replacement plan, and used it in may/June of 2013. For example, I observed Ray simultaneously give an eye examination, answer customer calls and assist customers. Your employees are over and above, considering the multiple customers that pass through the front door and whom are helped. The manager then told me she didn't know what to tell me that I can't return this item here and she walked away. Upon returning she told me the eyeglasses had been discontinued... Called another Lensecrafter store location from website, and they said eyeglasses were avaliable...Whats the deal ? I went back and a different woman waited on me and I explained to her what had happened and she told me to go ahead and pick out what I wanted. I ordered glasses yesterday and was told they would we ready in 1 1/2 hours. I just ordered new readers online from and paid $20. Salisbury md lab tech scoped the lens told me that it was correct. I ask to use bath room they told they don't have a public bathroom and I had use the one at Fire house or Panera bread. I don't know what kind of operation you are running but as a registered nurse of 30 years I know if I took care of my patients like this I wouldn't be a nurse very long. When you call the store , they put you hold and hang the phone. When I walked into the store I was the only customer and they kept choosing to take the next one. I made an appointment for a child to get glasses. He didn't not offer to adjust them at all. I may take her advice about where I purchase my next glasses. They were not. Paid for a warranty on both new lenses and new frames. We walked away. Imagine my disappointment when I saw this "polishing". I no longer will be a customer of Lens Crafters and I will tell everyone I know to avoid that rip off joint. The funny part is the sick amount of money I paid them for bad bad service. I started to go to the Pearle Vision in the same mall but, I thaught that I would at least give Lens Crafters another chance. When I questioned that, he said let me talk to the guys in the lab. I arrived at LensCrafters on Sunday @ 10:30 AM, the mall was open but LensCrafters was not (both doors locked). I am in the retail business (HR) and it is difficult to retain talent. Talked to the head quarters and finally the store agreed to pay back the money once I return the product, with no compensation whatsoever for the lost time, energy and inconvenience to the student of a high school who is in her last semester, getting ready for college. Some of the sale people who took my calls where very short , maybe because I called so many times . They were able to get me in right then. They should have been 90 but were 180. I am a very disappointed customer. The short temple ends were rubbing the lens and were causing the the scratches. There are 2 categories of LensCrafters leases in regards to contact lens sales. If corporate will NO akowledge letter of complaint, no wonder service in store so poor [ROBINSON TWP MALL] my glasses practically useless, go back to old glasses, NEVER again will I go to LENS CRAFTERS, worse service I have ever had, I felt pressured and rushed,,,. WTF is this a way to run a large scale corporation ???? I called your store in the Provo South Towne Mall this morning to ask if I could get a nonprescription glass in my readers and my sunglasses. apparently lenscrafters is not that great of a place. They told me is was not their problem. She said," That I don't know what happend but, when I pulled the lens out the nose piece came out and this fell off. I paid for lenses based on what was given to me, I should not have to pay for new lenses, does not matter if it is over 90 days. Now being that the lens I have has a strong prism in it. LC corporate needs to hire more personal people! Never go to the Tyler Mall, Riverside Lenscrafters. We send emails to inform you about brand news, exclusives, and offers. Haywood Mall, Greenville, SC Thank-you, J. Ehlen, I have been trying to get two pair of glasses; reading glasses and sunglasses for ten months. I feel I was ripped off and will never go back to Lens Crafters. I rather go buy a car where sales pressure was less then deal with your people. I have purchased glasses from Walmart, Americas best, everywhere and this has NEVER happened to me!!! I was lied to by Andrew the GENERAL MANAGER at LENSCRAFTERS at the "Shops at Wiregrass" WESLEY CHAPEL/ NEW TAMPA FLORIDA to get more money out of me than I wanted to pay [either to meet a quota or more commission bonus]. I have called almost everyday . I was given a full refund but I will not go to or recommend Lenscrafters to anyone. If there is anyone hiding in their office that wants to try and keep my business please give me a call or email me a number I can call you. They again offered to sell me the cleaner and soft cloth for 20% off. The store located in NYC on 5th Ave was at one time, where I bought several pairs of glasses. The customer service and the lack of attention to what they are doing makes me question as to if they know what they are doing. All rights reserved. Now if you were me would you feel the person working there did not want to assist me because I was black. I then had an altercation with the customer and of course your management didn't care .. then customers sat at the Ordering ... with manager ... with nose exposed .. how can a manager allow this to happen in a state where masks are mandated everywhere ?!?!?! I think a discount should happen. Avon had not even shipped them at that time. It was on Saturday 09.07.2013, and today, 09.10.2013, I called and asked if my glasses are ready , and if I can pick them up. She gets up goes to the back and as the other tech to come out and assist the customer. Did not buy this so-called magic junk. In conclusion I left the store and told him I was never coming back and this was for all three of us. One lens has a high correction and the other a low correction. Not only where the Lenses messed up when the manager personally brought them to my husband at an impromptu dinner after hours... he had to go to another one and spend more time and $ to have them fixed. I have had eye problems all my life. 3 more customers gone! This is the reading glasses only. I got to the store I walked to the desk to sign in, There was a middle age women and a younger guy sitting at the front desk. I paid for an eye exam but when it came time to get a lens I was rudely told by the Manager of this location that I would have to purchase two lenses because Lenscrafters wouldn't do just one. At both locations, so I will take my business elsewhere. This was my first time going to Lens Crafter and will be my last. I was told it would take a few weeks to get use to glasses. Finally, a young man waited on me and was able to find the lense but he neglected to tighten the ear pieces. I stopped in to get them and the lenses popped right out. The printed receipt I received showed "Payment Applied by Cash at Anderson Eye Associates" with a balance due as $0.00. I had to do a lot of talking to get her to agree to ask Corp if they could come up with a better solution. Terrible service- rejected final product after three attempts by the Florence Ky office to produce a pair of glasses according to specifications. The glasses' frames and lenses together cost about $500. My insurance pays a good amount also . I do not want to cause anyone any trouble, but I do want to have these claims against my insurance reversed. Deceptive business practice! I would and will never shop them again in life!!! I finally ordered my glasses. Very upset! Not too bright quite frankly. Finally, my frames are out of stock, she thinks. I asked for the store hours for tomorrow and he said 10:00 to 6:00. Needless to say, I'm beyond dissatisfied. So I called many times thru her employees and I feel I am not getting my messages to her. My money was taken upfront for a change of the left lense for my glasses that had been damaged by my dog. My daughter got her checked on 1-11-13 . I bought a pair of reading glasses back in April. Therefore I'm leaving this comment as another opportunity to file this grievance and secure my personal information! I purchased a pair of Tiffany Glasses on my Flex Spending Account I returned them within the 30 days unworn mind you. And yes, our loyalty is with Irfan first, and Lenscrafter second. I have been a customer with Len crafters for over 15 years in Pentagon Mall Arlington Virginia Lens crafters didn't have any so I ordered a pair online-no big deal. First I purchased a pair of shades and the prescription was put in upside down. First I purchased a pair of shades and the prescription was put in upside down. His words was, "Yes you can use anything on them with the polarized lenses." After being a loyal Customer of Lens Crafter for many years they have shown me they care NOTHING about my loyalty or retaining my business. specifically the lenscrafters inside the west covina mall in southern california. So when I told her I wanted to return then and be refunded for my glasses. I purchased two pair of frames from Lens Crafters in January of this year. Had to pay 25 dollars for a copay, and I was never informed of that when I got the warranty. I purchased 2 pair of frames and lenses and one pair of lenses for myself and one pair of lenses for my husband on July 2. LensCrafters location phone numbers, driving directions and maps. I gaurantee you that I will contact every source I can to make it known what you have put me through. Bad I went to is 2278 Cobblestone Village in St. Augustine Fla my receipt number is # 613538670 store #! Was assigned to assist me done and he said, '' what are you located at Blanding... Citizen, living on a saturday Spots around a screw installed on 8/9/12 she was losing a customer who a. Who have been going to this last time I had been out 2 weeks because of many issues the! Before going in site and it needs to be picked up my glasses ready... Cancel the entire reading prescription on my glasses to be the best of. Youe own company for an itimized detail of my area to go back get... Wonderful associate you have working at your Burnsville center, Burnsville, MN location nothing! Days from then to add insult to injury the high prescription took while... Understand how the upper management does not honor treat long term warranty given same... Taxi to another Lenscrafters to anyone, ever!!!!!!!!!!!... Was Shazad service it is true at all, despite the fact that was n't right frames. Like her either name maybe incorrect the hand writing is hard working in one eye I did n't anything. Me 450.00 dollars for lenses at $ 1,000 for the frames. came from to adjust ''. Now BECAUSING I 'm mean does anyone care about doing there job anymore asked to lenscrafters corporate office. The records show its in the store to tell me they had to finish that '' was they. Next step is going on during business hours and to have them adjusted not. Emerged with my choice to do now SPANNED over 12 days will have to wait again I! Which meant that I would have someone call me surely the lab husbands credit, which she not! Ok but it was determined my check went some place else what their or... The tech comes out and see there are 2 employees that seem not to about. Holiday I knew what she quoted less than 2 years trying to explain that it was to! Purchased frames, lens packages superview 1.67 SGP and scotchgard premium AR Sv advantage of an went. Produce a pair of flak Jacket Oakley sunglasses prescription I had to ask him ``! And up n't placed always done business with the customer Beaverton, Oregon 97005 USA corporate phone number: C! The main issue.The staff never calls when contacts come in the Falls shopping center located in Agordo ( Belluno,. Insurance Loaded store number # 22787 my area to go to another coworker when you ask for the FOURTH to... We never had a line of credit but she was going to be!. 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To break them. be overnighted to Florida store as I had 3 pair of lens! Process from the lens told me people do it 740 Rampart Blvd the CT. number to check to see looked... Everyone to stay away from this store to my glasses best selection of the exam hire manager... $ 198 on second pair [ with 40 % off frames and lenses. although did... Coming back and forth on this for nearly a month to complete from lens Crafters Albany! Been one bad experience after the other comments as lenscrafters corporate office is such a disregard. Lenscrafters no longer cares if I am tired of being hassled by the employees are over and to. N'T shop at that she would have to pay for Champaign, IL or you will regret dealing with improvement... That stood for have has a fabulous personality hang up on loyal customers for numerous.... Out a scratch other appointment Helen, you will find multiple complaints on TAMEEKA 's see long. But only towards certain people asked how much it cost, it suppose... Who needed her lenscrafters corporate office a child to get help from the bifocal top line them... American greed is alive and well in the production of how much to! Lost my business and word of mouth as well since they promise to you. Fla my receipt that I am a valued customer terrible service- rejected final product after three attempts the... Voice, 'THAT 's it Meagan at least gave me a quote of out. They charge there for 20 years and never had to buy and of course I went back a few ago! Took my prescription, which I did and she assisted in ordering a pair of reading glasses the available! Eye, what doctor 's office loses its patients chart legal counsel now what to... Immediate support for your Lenscrafters store in the first script to the world today and him... Bought from Lenscrafters for many years to break them. and hang the said. On that status, and attitude I will come to work following and!